From the Super Mario Wiki
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Santa's workshop is a large property owned by Santa Claus at the North Pole. At the workshop, Santa's Elves manufacture toys for Santa to deliver on Christmas Eve. The workshop consists primarily of a factory where the toys are built. There are also homes for the Elves, as well as their own playground. There are presumably stables for the reindeer, although they were never seen. Lastly, there is a large castle in which Santa Claus resides.
During the events of "Koopa Klaus", Koopa Klaus intended to ruin Christmas, and did so by freezing Santa's workshop, along with all the Elves and reindeer, under a thick layer of ice using Ice Bombs on Christmas Eve. Koopa Klaus then took off in his sleigh with Santa as his captive, but before he could make his escape, Mario and Luigi, who had followed them there, used a see-saw in the Elves' playground to catapult an ice block at the sleigh, which caused Koopa Klaus and Santa to fall out. Down, but not out, Koopa Klaus made off with Santa Claus on foot.
After pursuing Koopa Klaus and Santa across the North Pole, Mario and his friends eventually stopped Koopa Klaus and saved Santa, with whom they returned to the workshop. However, Santa lamented that they were too late to thaw out the workshop in time for Christmas, which prompted Toad to give Santa his snowboard; an early Christmas gift he had received from Princess Toadstool, if only so that Santa could at least have one present to deliver. This act of kindness brought out the Christmas spirit in both Toad and Santa, which was warm enough to melt away the ice around Santa's workshop.
With his workshop free, Santa was able to resume his duties in time for takeoff, and even allowed Mario and his friends to ride alongside him in his sleigh as he made his deliveries across Mushroom World.